Refund policy

At Moti’s House, we want every woman to feel confident, elegant, and empowered in her purchase. If something isn’t quite right, we’re happy to offer store credit under the guidelines below.

Eligibility

• Returns are accepted for store credit only.

• Items must be unworn, unused, unwashed, and in original condition.

• Tags must be attached.

• Returns must be requested within 14 days of delivery.

Non-Returnable Items

Please note, the following items are final sale and cannot be returned or exchanged:

• Sale or promotional items

• Any item missing original tags

How to Start a Return

To initiate a return, email us at officialmotishouse@gmail.com with your order number and details about the item(s) you’d like to return.
Once approved, you’ll receive return instructions.

• Customers are responsible for return shipping costs.

• We recommend using a trackable service, as Moti’s House is not responsible for packages lost in transit.

Store Credit

After your return is received and inspected, a digital gift card will be emailed to you for the value of your returned item(s).

Your store credit never expires and can be used toward any future purchase.